Page tree
Skip to end of metadata
Go to start of metadata

Common User Access Problems


Cannot Log into REDCap

If you are are encountering issues trying to log into REDCap.

OHSU User

REDCap authenticates against the OHSU network.

  • OHSU personnel log into REDCap with their OHSU username and password.
  • The "forgot your password” link is not for OHSU personnel.
  • If you are having issues with your OHSU log in credentials, please contact ITG, and let them know you are unable to log into REDCap using your OHSU username and password AND that REDCap is an OHSU network authenticated (LDAP) application.
  • ITG contact information: https://www.ohsu.edu/information-technology/contact-information-technology

Non-OHSU User

  • Ensure that an account has been requested and set up for the external user.
  • The "Forgot your password" link on the login page provides a mechanism for non-OHSU users with REDCap accounts to self-manage their forgotten or lost passwords.
  • If user does not receive an email with instructions, please contact REDCap Team at redcap@ohsdu.edu to verify the email address associated with the account.

Cannot Add a User to Project

If you encountering issues trying to add a user to your project.

User Rights

  • You need the permission to User Rights module to add and remove users and set their permissions.
  • If you do not have User Rights permission, check with the person who built and/or is managing the project and they can add the user or give you User Rights permissions.

OHSU Users

  • OSHU personnel are added to REDCap projects with their OHSU username only, whether or not their username appears in the drop-down list for adding a user.

  • Make sure you have NOT added the user with their OHSU email address.

  • If you have added a user with their OHSU email address, remove the user, and add the user back with their OHSU username.


Non-OHSU Users

  • For personnel external to OHSU, the REDCap will first need to create a REDCap account before the project/study team can add the external personnel to their project.

    • The personnel who requested the account will receive an email notification when the account(s) is created with information about how to add the user to their project.

  • To request a REDCap account, follow this link https://octri.ohsu.edu/redcap/surveys/?s=9H9F84DMNL.

Cannot Access a Project

If you have been added to a project but cannot access/see the project when you log into REDCap.

Contact the personnel who built the project or who added you to their project and review with them the information below to ensure they have added you to the project correctly.

OHSU Users

  • OSHU personnel are added to REDCap projects with their OHSU username only, whether or not their username appears in the drop-down list for adding a user.

  • Make sure you have NOT been added to the project with your OHSU email address.

Non-OHSU Users

  • The REDCap first create a REDCap account before the project/study team can add the external personnel to their project.
  • The personnel who requested your account is responsible for adding you to their project once the account is created.
  • The personnel who requested your account is responsible for renewing it for continued access each fiscal year.

Cannot Perform a Specific Task or Operation on a Project

If you are a user on a project and cannot perform a specific task, such as exporting, adding another user, creating a report, etc.

Contact the personnel who built the project or who added you to the project to check and adjust your user permissions.

No One on the Project has User Management Permissions

This means no user on the project has access to the User Rights module, and typically, happens when the person who built and/or managed has left the institution.
  • Contact the REDCap Team at redcap@ohsu.edu and include the exact title of the REDCap project and the name of the PI (or data steward for a non-research project).
  • REDCap Team adds to the project the PI for a research study (or data steward for the non-research project) and enables access to the User Rights module for this personnel .
  • The PI (or Data Steward) adds users to the project.

REDCap Account Suspended

If when you log into REDCap a message appears on the screen informing you your account has been suspended.

OHSU Users

  • Accounts for OHSU personnel are suspended when personnel leave OHSU.
  • Contact the REDCap Team at redcap@ohsu.edu if you can log into REDCap with your OHSU username but you get a message that your REDCap account is suspended.

Non-OHSU Users

  • Accounts for non-OHSU users expire annually, at the end June.
  • The sponsor of the account will need to request the account be renewed for new fiscal year.
  • Contact the user who sponsored your account to request your account be renewed or unsuspended.